Signing Up & Getting Started
How do I create a HitStreamr Account?
Download the HitStreamr app from the App Store (iPhone) or Google Play Store (Android).
Once the app is installed, tap to open it.
Tap Create An Account then select whether you're a Listener or Artist / Band. Add your profile picture and continue by filling out your account info, then tap Sign Up.
When you sign up, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you'll need to be able to access your email to get back into your HitStreamr account.
Learn more about keeping your account secure.
How do I update HitStreamr profile information like my name, username, and email?
To update your profile information:
Go to your profile.
Tap Edit Profile.
Type in your information and tap Save in the top right.
Username updates are not available in the BETA version.
What can I do if an HitStreamr username is already claimed but seems inactive?
If a username you want is being used by an account that seems inactive, you can choose an available version of the username. You can add numbers, underscores or abbreviations to help you come up with a username that's not already in use.
What if an account is using my registered trademark as its username?
Trademark violations may involve using a company or business name, logo or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation.
What is not a violation?
Using another's trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a violation of HitStreamr's trademark policy. Note that HitStreamr usernames are provided on a first-come, first served basis and may not be reserved.
How do I report a trademark violation?
Learn more about other types of trademark violations or submit a report of a username violating your trademark.
I received an email that I created a new HitStreamr account, but I didn’t sign up for a new account.
Most likely, someone tried to sign up for an HitStreamr account using your email address by mistake. To remove your email from the account:
Email us at from the email account in question and request the account connected to be disabled or deleted. Once the account has been disabled or deactivated, you will receive a confirmation email.
Once this process is complete, you should then be able to use this email address to sign up for an HitStreamr account.
If you're still having issues with your email, let us know.
I can't sign up for an account because an account with my email address or phone number already exists.
If you've typed your email address or phone number correctly and see a message that an account with your email address or phone number already exists, let us know.
Keep in mind that an email address can only be associated with one Instagram account.
Navigating The App
Log In Screen
The login screen lets you create a new account or log into an existing account. You can also recover your password by tapping Log In and then Forgot?
Keep in mind that when logging into an existing account, you must use the email and password for the account.
Home shows the most relevant and recent music videos, playlists, and users based on your interests and activity.
The profile shows your bio, feed, playlists and public uploads. It's also where you can edit your profile info and adjust your Account Settings.
Get to your profile by tapping your profile image.
Search & Discover
With Search & Discover you can find and music videos that you might like from accounts you don't yet follow.
The Activity page displays a feed of music videos posted, reposted, and faved (liked) by you and your friends.
In the Library, you will find a history of what you’ve watched, videos you’ve added to your Watch Later list, and any playlists you may have created.
Managing Your Account
Account & Notification Settings
Open your side menu from the Home Screen.
Scroll to the bottom of the page and tap Log Out.
Open your side menu from the Home Screen and tap Notification Settings.
We may send notifications for several reasons, including:
- Someone liking, faving or commenting on one of your videos
- Someone reposting one of your videos
- Someone new is following you
You can adjust your push notifications from your notification settings.
How do I turn Push Notifications on or off?
You can choose to get push notifications when someone likes or comments on your post. If you have notifications turned on, you can also choose accounts that you want to receive notifications about.
To turn push notifications on or off:
- Open your side menu from the Home Screen
- Tap Notification Settings and adjust your settings.
(Coming Soon) To receive notifications about specific accounts that you follow, go to the profile or that account and tap the bell icon.
How do I clear my HitStreamr search history?
HitStreamr does not currently save your search history. However, we make it easy for you to videos again quickly by storing any previously watched video in your Library's History.
You can create playlists while watching the video by clicking the playlist icon. If you are not currently watching the video, you can tap the menu icon and select "Add to Playlist" from the menu options.
You can edit your playlist by visiting your Profile or Library.
To remove a video from your playlist:
- Tap the playlist you wish to edit.
- Tap the menu icon on the video you wish to remove and select "Remove video from playlist" from the menu options.
Keep in mind that this is a temporary action and undone simply by adding the video back to the playlist.
To change the video position in the playlist:
- Tap the menu icon on the playlist you wish to edit.
- Select "Edit Playlist" from the menu options.
- Press and hold the video you wish to move and drag it to its desired position.
- Then select "Save" in the top right-hand corner.
You can delete your playlist by visiting your Profile or Library.
-Tap the menu icon on the playlist you wish to delete.
- Select "Delete Playlist" from the menu option.
Keep in mind that this is a permanent action and cannot be reversed.
Managing Your Followers
We made it easy for you. To view your followers and the accounts you're currently following, visit your profile and tap either "Followers" or "Following".
You can follow users simply by tapping "Follow" on a user's profile or anywhere a follow button may appear.
If for any reason you wish to unfollow an account, visit your profile and select "Following".
This will display the list of account you follow.
Tap "Unfollow" to unfollow.
A verified badge is a blue check that appears next to a HitStreamr account's name in search and on the profile. It means HitStreamr has confirmed that an account is the authentic presence of the public figure, celebrity or global brand it represents.
To request a verified badge, you must be a public figure, celebrity or brand and meet certain account and eligibility requirements.
To request a verified badge:
- Go to your menu and tap "Get Verified".
- Follow the instructions given by Emailing us at firstname.lastname@example.org.
- Provide the required form of identification (example: government-issued photo ID).
Keep in mind that even if your account is eligible for verification, submitting a request doesn't guarantee that your account will be verified.
Delete Your Account
We'd hate to see you go, but you can delete your account by visiting your Account Settings.
- Open the menu and tap "Edit Account".
-Scroll down to the very bottom and select "Delete My Account".
- You will be logged out and redirected to the online "Delete account forum". Input your information and select "Confirm".
Keep in mind that your account will be temporarily disabled - it can take up to 30 days for an account to be permanently deleted. Please do not attempt to log back in if you do not wish to use our service.
If you wish to reverse this process, simply email us at 'email@example.com' before receiving a deleted confirmation email from us.
watch music videos
Artist Dashboards assist artists with tracking their earnings, play stats, and follower activity all in one place.
Artists can check their current Weekly Earnings, Quarterly Balance, and Pay Rate via the "Earnings" tab located in the Dashboard.
The weekly earning portions on your videos are calculated in the "My Streams" section. The weekly earning portions of any contributions you may have on other artists' videos are calculated in the "My Contributions" section. The sum of these two weekly balances account for your Weekly Total, and are added to your Quarterly Earnings or "Balance".
Balances are paid out at the end of each quarter of the year and can be referenced on the 1st day of the following quarter in the "Payouts" section. Payments are sent in the form of a check via US Mail, no later than 30 days after the end of each quarter.
We try to make it clear and simple. See the descriptions below for each section on the Play Stats tab.
Total Views - The total amount of lifetime streams you have.
Weekly Total - The total amount of weekly streams you have.
Reposts - The total amount of video reposts you've received within the current week.
Faves - The total amount of faves or "likes" you've received within the current week.
Comments - The total amount of comments your videos have received within the current week.
Follows - The total amount of followers you have accumulated within the current week.
From the Uploads tab, you can upload new videos and edit or delete the current ones you already have uploaded.
Privacy, Safety & Copyrights
Privacy Settings & Information
Delete Your Account
Account and Notification Settings
Login & Troubleshooting
I Can’t Log in
Something’s Not Working
I’m Getting an Error Message